Prefer to reach out to us directly?
General enquiries: hello@kidsplayemporium.com
Refunds and Returns: support@kidsplayemporium.com
Wholesale Enquiries: wholesale@kidsplayemporium.com
Instagram DM: @kidsplay.emporium
Response time: We aim to reply within 24 hours (Mon–Fri)
Quick Answers to Common Questions
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Orders are dispatched within 2 business days, with an estimated delivery time of 2-5 business days.
Once your order is on its way, you’ll receive a tracking number from Australia Post so you can follow your delivery every step of the way.
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All of our products undergo careful quality control. Our warranty covers manufacturing, design, and material defects to give you peace of mind with your purchase.
If you notice a defect, please contact us within 2 months of becoming aware of the issue so we can assist you promptly. You can reach us at support@kidsplayemporium.com.
Please note that our warranty does not cover damage caused by improper use or issues not related to a manufacturing defect.
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Yes, we offer full and partial refunds.
If your item arrives damaged, please contact us as soon as possible. We will arrange for a replacement to be sent at no additional cost, or provide a full refund.For change-of-mind returns, the item must be unopened and in its original packaging. In this case, return shipping costs are the responsibility of the customer.
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All orders are shipped via Australia Post.
Enjoy free shipping on orders over $150. For orders under $150, a flat rate of $10 applies.
At this time, we only ship within Australia and do not offer international shipping.